Do not invest with this outfit! To think that you have only paid for 4 months? Criminals!!! Stay away! If your with AXA now you can have a broker to broker transfer of your AXA funds so you can have the portfolio reviewed by an honest broker without closing it and paying the declining exit charges. Immediately opening the online customer service chat, the rep that I talked to said he couldn't understand what happened and that he couldn't see my accounts either. 12/19/2019. 1/25/2021. At AXA we work hard to provide the best service possible to our customers. They do not respond to appointment requests.. Cons: No interest in helping with investment in AXA annunity which has never been gained one penny.. AXA has to have the worst financial investors in the world. by Rick, In about a week I received a Conformation Notice from the AXA Equitable Processing Office, which demonstrated again that AXA is an efficient institute to work with. by Craig williams, by Heather Castro, I pointed out to the Him that he only calls for money and he had no response nor solution to the high fees. I was then offered to go ahead and 'push it through' based on phone instructions I had just given them and the funds would be wired the next day. After that the broker only called annually and asked if I would be contributing another annual amount. I am 64 years old and spent 30 years in the financial service industry. None as broker never contacted me in spite of multiple calls. So I answered that I was a customer but when it requested I enter the account numbers I didn't enter anything. ... Axa philippines axelerator is a variable universal life vul policy which is also called investment linked policy. This is not all, there will be a fee of about 1% at the anniversary date, which means my money when down 2.4%.Why this expert people, charging you VERY, VERY large fees, using "state of the art" computer tools can do so poorly? It's funny how AXA can't even give back even a fraction of my money. Hi Anne, how to contact you? Apparently common sense is not so common at this company.This same assistant provided a notary for a hardship withdrawal for a client she had never met which was then sent to a client’s personal e-mail. Neither of the legal issues in AXA Equitable’s recent history raises major red flags; rising premiums on universal policies are common across many similar companies, and AXA is not the only one to take some legal heat for it. ang tinitignan mo lang kse account value pero di mo tinitignan yung insurance na nakakabit dun sa hinulog mo. While I think I should've signed up earlier because of my increasing premium, it's still always best to think things through. So now I have to jump through hoops to get it to them. Cons: I am a public teacher. BEWARE! I was not given what I asked for and was mislead when I tried to inquire about apparent problems. National Capital Reg. Using the online dashboard I was able to see that they got the forms and were processing them. Reviews from AXA employees about AXA culture, salaries, benefits, work-life balance, management, job security, and more. We paid the “stupid tuition” (early surrender fees), learned our lesson and have never looked back. Can I get back my money I sent to the Receiver which he didn't claim yet in Palawan Pawnshop? AXA ranked at #25 on the Fortune 500 Global list for 2017. Terrible customer service. How to Transfer a Land Title in the Philippines? They say I will make a great deal of money by the 5th year which when i asked by exactly the difference by how much total premium i pay and the total saving I would make didn't even make 100 euros difference because it has to be a long run investment but they always lie and guarantee that I will make a fortune. Had I invested this money into a traditional retirement fund, I would have had interest that exceeded my annual income rider. Trying several numbers all of which have automated systems, I finally try the number of AXA online technical help for password resets and immediately ask for a supervisor (again after waiting for 20 minutes in the queue) the agent I spoke with was kind and caring and actually stayed on the line with me till he got a supervisor. 5 Simple Steps Bago Bumili ng Lupa sa Pilipinas (Philippines), How to Type Division Sign or Divided By (÷) in Computer. We cannot reach a single person who doesn't want to sell us something else. AXA should have to reimburse me interest on my account at same rate I was paying Master Charge since they have kept my money for more than two weeks preventing me from paying it off! Caveat emptor!! Ang investment hindi madalian, kung hindi mo kayang magantay at mainipan ka , wag ka kumuha ng investment. Expect better returns and value of your invested capital for at least 5 years. 8 Shenton Way, #24-01 AXA Tower, Singapore 068811 Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International) AXA Customer Centre is located at: … Almost $1M of monies were transferred from my family. AXA Equitable employees should be ashamed to work for this company. Work / life balance is not present even though they have too many employee engagements. Transparent, hard working individuals who consistently keep their clients best interest in mind. This will act as income protection to our family and will take care of them until such time they can manage to replace the lost income. I also notice that you regularly check your account values even when you only paid in just months in which you cannot really enjoy it since there is still no gains realized within the first 5 years depending on the product that you avail. Kung umpisa palang ang mind set mo eh "makukuha ko kaya pera ko dito in 2 years o 3 years" or "pano kung di na ako makabayad mababawi ko ba yung naihulog ko", ang masusuggest ko sa inyo ay mag SAVINGS ACCOUNT nalang kayo sa bangko. I have interacted with this company numerous times. What???? Cons: Extremely difficult to transfer money out. Yep. I called AXA twice and the fellow I talked to each time promised to email me an explanation within 3-5 business days. 7/5/2018. We pulled out, paying the early surrender fees and moved our money to Vanguard and TIAA index funds, where costs are minuscule in comparison (< 1%) and performance tracks the market. After several days (checking the online dashboard daily) I was told in online chat help that they wouldnt pay both accounts on the same day as you can only draw one down at a time. AXA Advisors Empire State Marketing Center has the resources to help clients take Miserable customer service. by Sarah Smith, Money wasted... because this is my first year, I cannot get back the monthly premium I paid as the value of my policy is a big fat ZERO. I very much appreciate her excellent proficiency and work ethic. I was feeling overwhelmed about the investment process as I sat down with with a couple of brokers that my sister had recommended. Our family dealt with AXA for too many years - our advisor was rude and refused to clear out the account opened by our parents. After 4 years of very negative returns due to the overpriced policy that finally dropped off, the agent refused to admit any wrong doing. Horrible to deal with. I rolled my retirement into an online brokerage where I can pick my own investments, with little to no fees. See Terms Of Use Trades were not made. If your not with AXA recommend you stay that way. Impossible to get a hold of once you've given them your money. Avoid them like the plague. Over 5 years ago I took out an educational savings plan for my daughter with monthly automatic withdrawals. If this happens to you there is no longer anyone at AXA servicing your policy. I set up an account at the advice of a family friend (first mistake). Cons: Awful customer service. by Benjamin Keller, Axa took thousand of $ from my account by issuing a distribution instead of a rollover. My wife and I transferred our combined retirement funds to AXA and learned too late that they charge high fees and use limited range of mutual funds to which we paid additional fees (total = 5+%). 2/4/2019, AXA CUSTOMER service is a joke. 2,500 po per month yun. 8/15/2020. Pero ang totoo hindi dahil binayaran mo yung life insurance in your first 3 years. In my calculation, I used 1.5% for AUM fees and subtracted the cost of term life insurance to get a more accurate number.Lastly, I should have been investing in a Individual 401k which would have allowed me to contribute a greater amount each year (saving myself from paying taxes) and I should have been doing a backdoor Roth IRA each year but since my "adviser" couldn't sell me an Individual 401k or make money on backdoor Roth contributions, I was never informed of this.For the last time, please please please do me a favor and avoid Axa as well as any other insurance company. None of what we were told has come true. by Anonymous, I have also an account with AXA Insurance (Axelerator). As of the time of this review, there is no further information on the progress of these cases. They said it is is only for first 3 years dahil sa 4th year and up riders na lang ang bawas ng insurance sa premium. AXA has more than €1.2 trillion in assets under management and reported €92 billion in revenues in 2014. AXA said the insurance does not cover the repairs and I need to pay £182 on top. Hindi halatang sales persons kayo ng AXA no? WOW!!! Finally, I decided to end any further contributions to the company because they were horribly unprofessional, wrote me a TOUGH LUCk email about holding my money captive in a userous way, and when I asked to see where signed that agreement. After several more unsuccessful attempts to get threw the barriers they have to reach the phone service, I resign myself to see if AXA will contact me. pay lang for 5 years, then as early as 8th year, may payout na for 4 years ata o 5 years depende sa plan mo and pinili mo. I would strongly advise prospects to avoid this company. Trying to help family member who changed jobs roll over money into IRA. The guys seemed great, but I had no idea what they were setting up for me or what the fees were! From account inception onwards I lost money month after month. I was also told the distribution of my funds via the first withdrawal were a mistake so they shouldn't have made it! For months we've been working on this. This has caused my policy to lapse now on two separate occasions. I was told that if there is a problem with an emergency withdrawal, there is a 3-5 day wait before you are told! to have my pretax dollars from my income invested in a retirement -403b The rep never disclosed any information about having to stay with the company for 6 years even if i ended employment, turned 60 or just wanted to transfer my funds to another financial institution's 403B. 7/26/2018. He said, "combinded"...I am not using them based on this. by Unhappy, She failed to mention to me when she left State Farm, so that was another run around I had to figure out myself. There should be a minus star rating for AXA. AXA has numerous lawsuits against them, if anyone is interested start digging! Now I am promised a check in the mail on Monday. They immediately closed the account and indicated they were transferring the funds. 10/25/2017, Cons: Obvious bad procedures and plolicies. He tells me that it looks like my accounts are set for payouts, but there is nothing that can be done till Monday, when he will follow up with the right department and then with me. Lost my business BVS came out and quoted for a settlement the best quote I could get was double what BVS offered. They can't seem to keep advisors, and the fees are hidden and excessive. The company is headquartered in Makati City. This is a bad company. 1/7/2019, Cons: Insurance agent posing as Financial Adviser, Dishonest, 2.5% AUM Fees, 6% Termination Charges. by Previous Employee, Apparently they deducted 35% insurance for the first 3 years, without telling me straight up. They are collecting interest on 202k while I sit here looking like a chump. try to compute ang yearly payments for example 2500 per month so 30,000 a year. Financial stress arises from unexpected health emergencies like sudden illnesses, accidents or medical conditions. Remember that insuring your life is about risks. Some people are very rude and they … Needed an emergency withdrawal. If you know that you cannot risk for a long-term investment then you should not be investing in an Insurance Company where you can secure your family at the time of your demise. Annuities, Insurance, Trust Services. Management is a bit untrusting to their employees. This time I was 42 in the queue and finally got a customer service rep who actually listened to the fact that my accounts had appeared to disappear, she told me that she would transfer me to the right department that could help me, saying she would stay on the line with me till i got someone. I plan on moving my money as soon as I can. I used to work for this company. I don’t play games. Ang dapat kasi kumuha ng LONG TERM INVESTMENTS ay yung KAYANG mag monthly long term. I trusted the agent which was a big mistake. What this company does is keep your account value down so if you start using your money, it will wipe out your account and you then no longer have a death benefit. LOL, really? The professional and friendly lady spent quite some time to call the office(s) in charge and prepare /copy/fax the documents. When it was purchased the fees were not explained, the financial advisor, which is really an insurance agent, tacked on riders that added to the already steep fees. Absolutely ridiculous! Pros: Act professional when you are transferring your money in or opening an account. Investment performed terribly. Marami ako nabasa na sa 4th month tinigil na nya yung plan kasi luge daw, yung iba 3 years or 4 years pa ata. Insurability. pero ang intindi ko po kasi sa ganito para sa nakakuha sa mga naka 3 years na and up. Went through pure hell to roll-over my accounts to another company. Received a call today. After being on hold for 55 minutes and getting to #11 in the queue the system hung up on me again without me talking to a customer rep. Another set of tries to get past the automated system I was 27 in the queue. Nothing but good things from my experience with them. AXA does not return phone calls, hangs up on you, doesn't respond to their own forms that they ask you to fill out. AXA: Axelerator: after 3 years, 100% of premium is invested: Php 2,500/month: 5-10 yrs. Pros: Broker: Nice, folksy individual with soothing sales pitch. The representative I dealt with could barely speak English and was not helpful and this was after dealing with a robot for 10+ minutes. Really drop dead issue that was explained to broker and phone help and included instruction on fax. Kung P2,500 monthly mo sa AXA, dapat yung ipang babayad mo dun eh yung pera na di mo gagamitin sa araw araw. It applies only for short term period because you can withdraw anytime without charges. Discouraged by this I fortunately decided against investing with them. drop me an email please, aaron_charles@ymail.com. 1/17/2021. It wasn't until then did I decide to truly do work with an AXA advisor. wala po ako insurance from axa. No screw-ups, no back and forth calls. 10/31/2018. I provided a canceled check on the forms for direct deposit into my checking account. All was confirmed same day in phone conversation with assurances I’d receive the check in a few days. When I wanted information on various funds in my 403B - NO ONE ever a called back for help ( I tried 23 times in the month of September) 2) after month- I called the main office in NY to complain_ never a call back from them either....3) I called my school district and asked for other companies who could receive disbursements monthly and when i told AXA I wanted to end the relationship, they said I was stuck for 6 years- NO MATTER WHAT unless i wanted to incur a huge penalty to get my money into another 403b. Hi! I just signed up for Axelerator after a year of thinking about it. Avoid AXA Advisors. Even when things got started, I had no problems. Overall company opaque on details. You don't get better returns just by investing for months, considering that you are a moderate risk taker. so ang 35 percent ng 30000 ay 10500 so ang investment po ay 19500 na lang minus pa po ang mga kinuha na riders benefits. by Denise, I have requested an appt with an advisor on 5 different occassions through my login account and have received no call back. 7/18/2018. My money with AXA earned 1.079% LESS than money I had in CDs during the same period. Don't be fooled by the 8 fake reviews all posted on 3/1/18. I have been paying her for over 10 years, a monthly withdraw from my account. How to Transfer a Land Title from a Deceased Parent in Philippines? Professional all the way. I told them "Don't you think I should have been told there was a mistake so I wouldn't make the same mistake twice?" and was told 'tough' in so many words. Account Value or Sum Insured, whichever is higher: Account Value (less surcharges) Death: Yes: AXA: Life BasiX: after 5 years, 100% of the premium is invested: Php 1,500/month: 10-20 yrs. The total fees are 4.25% - ridiculous!!! Checking the following day (Thursday) nothing had changed on the online dashboard for either account (both showed that my requests were being reviewed). Never disclosed surrender charges. None of what we were told has come true. I actually don't see the total of my account. Management get off your ass and do your job, and take care of your clients. At the time I didn't know how these insurance salesmen (masquerading as financial advisers) were paid and I thought my friend was helping me. They will screw you! Also HIGH fees to roll over. The reason why we have been with her for so long, because you do not really need a lot of assistance after you have started your insurance. One of the worst companies I have ever had to deal with. The only people making out are the agents who sell them and the insurance companies. 2/27/2018. It seems like they come up with every obstacle to stop you from moving your money out. I requested from my broker to close my Ira and have Check sent to me on or about February 10, 2018 via email to my broker, and my broker confirmed via email on the 12th asking about withholding taxes to which I immediately responded. He said I was the third call yesterday for issues. then try to share it here para we know here what kind of risk we need to expect and not to expect. Cons: Aweful Fees, Terrible returns, total mismanagement, terrible website. My advice, look for other investment companies if you have the option. Three days later no call, no money. If you lose 30000, sure ko po napunta sa insurance. This makes it less concerning in terms of the company’s reputation. Hi Im a new member of AXA joined effective date May 28, 2017 I invested my money of 500,000 in cold cash at AXA under ambition X and in expand of 3 days I already lost 30,000 do you think I can still continue it. Again, nice at first, willing to do the job, helped with the English barrier. Pros: Kind, sincere, christ-like and explained everything in a manner I could follow fully. It is very difficult in handling client complaints when We are not the producing fe. Try to deduct the other charges first. They hire young recent grads and with little training coach them to lure their family and friends to come over as clients. Hi, anyone here still following this thread? I feel certain you will make a different decision. I would strong warn anyone considering working for them or entrusting their money to them, to do a great deal of independent research. Ayon sa kanya nagbreak even yung nadeposit nya VS laman ng account nya nung 6-7th year ng policy nya. Here’s a sad but true story you can learn from. After cancelling our policy, due to massive increase in expenses, they proceeded to steal over 1100$ from our account. Features and Benefits of aXelerator. Her work ethic does not represent the amount of time she had put into getting her license or school to become a broker/agent/advisor. of continues payments due to financial crisis. He told me that it looked like the person processing the one account had not done something right for the direct deposit. We may be compensated by the firms we review. When I said something to management, I was told that there were video cameras. * For as low as Php 83.00 per day or a total amount of Php 2,500 per month you can now start your Savings/Investment with AXA. 12/29/2019. If I can choose, I would have replaced him or AXA all together much earlier. Now I use my personal broker to manage investments so they don't try to sell me investments for their own profits at my expense. by JoAnn H., Any attempt to transfer my account resulted in exorbitant amount for fees so the math said that a transfer might "break even" after 5 years. Why they do not fire are their "analyst" and take a Vanguard index fund, and actually close doors? They didn't even except online payments until Q4 2017. by Mary Cureton, DO NOT USE THESE IDIOTS. However, the woman set up to train me was buzzing in my ear not to answer client inquiries without being licensed and there was miscommunication all over the place.I had another instance where a client was sent the wrong withdrawal form by the assistant which caused her to unexpectedly be taxed.This same assistant taught me to prefill social security numbers which I later found out was against company policy and this lead to someone’s account being wiped out by fraud. Axa philippines 3 bpi philam 4 cocolife 5 insular life 6 manulife philippines 7 philam life 8 pru life u k. Compare quotes from the. The customer service folks when I finally got to talk to them were helpful in emailing me the forms I would need. We thought it's saving for 5 years and after that we can get our money in full. Being ignorant as a young 20-something, I signed up blindly. When I again used the online chat to find out why the second account had not been deposited to my checking account yet, I was told that it was still being reviewed, in spite of sending both sets of forms in at the same time in the same envelope. Changed agents twice before I finally got out and away from them. Today we finally cut ties with her. Totally misrepresented and lied. No calls from AXA at all. I had expected to be investing and creating a future with their professional guidance. Act professional when you are transferring your money in or opening an account. The available funds and the risks that they bear have been thoroughly discussed with me, and I have made my Fund Allocation decision based on my own judgment of and tolerance for these risks. Normally I believe in corporate America - but this company has truely tested my faith in large corporations. Hell will freeze over before I would recommend AXA to anyone. Cons: It's all a scheme. Hopefully they can give better guidance. 6/9/2019. 4/17/2019. I've been a policy holder of AXA Axelerator for 5 years and 5 months. Cons: High fees and up-selling their products that were not in your best interest. Copyright 2010-2021 TopRatedFirms.com. Durable power of attorney. LBC Customer Service | Hotline Phone Number, LBC Dumaguete City Branch | Telephone Number. We have had 5 policies with AXA for several years. Yet, he never requested that when I asked to close the account! No screw-ups, no back and forth calls. After 45 minutes on hold i finally got a customer service person to talk to and when I said that I didnt have my account numbers she hung up on me. Texts go unanswered. Hate these people and have stopped funding it. My job was to transfer calls to the appropriate service center and schedule client meetings.I had one interaction where a client was upset because she wasn’t aware of whether her school provided matching contributions. Cons: Read the other reviews!!! Cons: My broker was deceiving and sold me insurance I did not want. CALL YOURSELF AND ASK FOR A CUSTOMER SERVICE NUMDER. Freaking out he told me I would have to call customer service. Ideposit mo ngayon kahit bukas mo pa yan iwidraw ok lang, ikaw ang bahala. Hello, napansin ko lang kung sino pa yung hindi ganun kalakihan ang invest sila pa yung mas malakas mag ingay hehehe.. Oh wag kayo magalit sa akin, yun naman talaga ang napapansin ko, kahit hindi dito sa post na ito. My mother wants to use the money for insurance but they make it impossible to do this one task! I can't even ask my sister about her experience as she has recently passed. 10/11/2019, could not pronounce the word "combined" successfully after 4 attempts. I was supposed to get a "sign up bonus" when I transferred my life savings to them after the first year. Hi, did you still continue your payments though? I learned about that a little too late. Study how the stock market works and youll know :). He also called me but not until almost two weeks lapsed saying the delay was because of federal law changes requiring my signature on the form! Promise it is going out today. I was invested in two of there moderate risk products with guarantee riders. Richest Man in Philippines 2012: Know His Secrets! Disclaimer: Your review, broker rating, pros and complaints information must be honest. They have resets that can be used to "up" your base but I have NEVER been able to use them as my account has always been worth less, and now it is almost worthless loosing more than 2/3 of what I initially "invested" with them. I just started w/ AXA on June 19. Around 1 pm the mail arrived with a check for the one account. 1/11/2019. Pros: They can talk circles around the numbers making you think you will have an unlimited stream of money to outlast you based on their annuity structure. I hired her because she is bilingual and was able to speak both English and Chinese. if you want to check the gains/returns just after months of paying, you should try trading, metrobank offers it and axa doesn't offer that. He did say that he was sorry but that when the calling queue gets long agents are only given 1 minute to respond to a caller and if they think it will take longer they are told to hang up.

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